Frequently
asked questions.

Yes. From 20 to 200+ rooms, the tool adapts to your property. KeySuite was designed to fit the needs of a 3-star hotel just as much as a palace.

Our experience across these very different properties is what let us build something that works for each of them.

You only turn on the modules you need, in whatever order suits you. A small property often starts with the handover log and checklists, nothing more.

KeySuite grows with you, not the other way round.

No. KeySuite complements your PMS by covering the team operations your PMS doesn't handle: handover logs, checklists, directory, internal communications.

PMS integrations are planned across all plans and will be available soon.

The Handover module: every entry carries its own status (to do, in progress, done), its date and shift, and is readable from any device.

Nothing stays buried in a drawer between two shifts.

Because you spend more time searching for information than using it. The spreadsheet is never up to date, WhatsApp is unreadable after 3 days, and the paper logbook stays in the office.

KeySuite brings everything into one place, with traceability and real-time tracking. Not one more tool. Four fewer tools.

It's there where it's actually useful, never for its own sake: summarising a long handover note, suggesting a reply, helping draft a procedure.

You always keep control over what gets published.

KeySuite is a web application, accessible from any browser on desktop, tablet or smartphone, and it installs on your phone's home screen. Nothing to download, and always up to date.

Native management apps are in private pilot, on request.

A fixed monthly amount, based on the revenue band of your property or your group, from €79 a month.

Unlimited users, 30 days free, and nothing is billed without your agreement.

None. The advertised rate is what you pay: setup, initial training and support are included.

No paid module hiding behind an offer advertised as all-inclusive.

You have 30 days to try it, and nothing is billed without your agreement.

Your data remains exportable at any time.

Absolutely. Open a demo right away, no sign-up needed, or ask for a video call: allow 20 minutes.

Then you have 30 days to try it, and nothing is billed without your agreement.

Your data is hosted in France on GDPR-compliant servers. Encryption in transit and at rest, daily backups, regular security audits.

You do, entirely. KeySuite never resells or exploits it. You can export it or request its deletion at any time.

A few days is enough for the first modules (handover, checklists). Setup happens with you, not instead of you.

Your teams are using the tool from the first week.

Initial training and onboarding are included at launch. In-app ticket support and email support come as standard.